Biloria 🌸 Petal Rewards Membership

Welcome to the Biloria Rewards Program — an exclusive membership designed to reward your loyalty with refined privileges, elegant benefits, and elevated service.

Membership Privileges

• Complimentary exchanges & free shipping (12-hour window)
• Higher points multipliers — earn up to 5× Petal Points
• Birthday voucher & bonus Petal Points (up to 300)
• Year-round private discount voucher: 20% OFF
• Petal Points redeemable monthly for complimentary items
• Share-and-earn rewards
• Priority after-sales support & dedicated customer care
• Email subscribers enjoy surprise savings — up to 50% OFF

1. How to Join

1. Click the rewards icon in the bottom-right corner of our website
2. Select Sign Up or Log In
3. Enter your email and password — your membership activates instantly

Pro tip: earn bonus Petal Points the very first time you log in.

2. Membership Tiers

3. How to Earn Petal Points

• Spend & Earn: Receive 1–5 Petal Points per US$1 spent (tier-based)
• Birthday Bonus: Automatic annual Petal Points gift
• Refer a Friend: You and your friend each receive a $30 voucher
• Brand Engagement: Follow us on Instagram & like us on Facebook

4. Redeeming Your Points

Redeem your Petal Points anytime in your Account Center. Points become available for coupon exchange once your order status is marked as Delivered.

5. Points Expiry

Each Petal Point is valid for 365 days from the date earned. Please redeem before expiration to enjoy your rewards.

6. Returns & Cancellations

• Order canceled before shipment: All points are fully credited back
• Returned after delivery: Earned and used points are deducted; redeemed points are non-refundable

7. Dedicated Concierge Service

Rosy Luxe members enjoy VIP email & live chat support with a guaranteed response within 24 hours — and priority handling for all after-sales requests.

8. Need Assistance?

Contact us anytime at support@biloria.com or via live chat. Our team is always delighted to assist you.