Biloria Preorder Policy
At Biloria, select styles are offered as preorder items to bring you our latest designs with uncompromising quality. Please review the policy below before placing a preorder.
Shipping of Preorder Items
Preorder items are produced exclusively after your order is placed. As a result, shipping typically occurs approximately 3 weeks after purchase.
All preorder orders are shipped in the order they are received. Once your item has been dispatched, you will receive a shipping confirmation with tracking information.
We sincerely appreciate your understanding and support as we craft each piece to meet Biloria’s quality standards.
Order Cancellation & Returns
Order Cancellation: Preorder items enter the production process immediately after purchase. Cancellation requests must therefore be submitted within 24 hours of placing your order. Requests made after this timeframe cannot be accepted.
Return & Exchange: If your preorder item arrives with a quality issue or does not meet expectations, you may request a return or exchange within 7 days of delivery.
Returned or exchanged items must be unused, unwashed, and in original packaging.
Latest Designs & Exclusive Styles
Biloria preorder collections feature our newest designs and trend-forward styles. These pieces are not held in inventory and are produced only after an order is confirmed, ensuring exclusivity and thoughtful craftsmanship.
High-Quality Production Timeline
To maintain our high standards, each preorder item undergoes careful production and quality inspection. This process typically requires around three weeks.
While we always strive to complete production as efficiently as possible, we kindly ask that you allow for this extended timeframe.
Customer Patience & Consideration
Preorder purchases involve a longer waiting period compared to in-stock items. If delivery time is a concern, we recommend selecting items that are currently available for immediate shipment.
Identifying Preorder Items
All preorder items on the Biloria website are clearly labeled “Preorder”. Items without this label are in stock and shipped according to our standard delivery timeline.
Please confirm the product status before completing your purchase.
Customer Support
If you have any questions or need assistance regarding preorder items, our Biloria Customer Care team is here to help.
Contact us anytime at support@biloria.com. We aim to respond promptly during business hours.
Thank you for your trust in Biloria. We appreciate your patience and look forward to delivering a refined and satisfying shopping experience.