Refund policy

30-Day Free Returns

At Biloria, we want you to love your purchase. If you're not completely satisfied for any reason, we offer a simple, free return process.

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to request a return.
• Eligible Returns: We accept returns for both defective and non-defective items, including change-of-mind returns.
• Condition: Items must be new and unused, in their original condition, and returned with the original packaging and all accessories, tags, and documents.
• Country: Returns are available for orders within the United States.

Return Costs

• Free Returns: All returns are free. We provide a prepaid return shipping label, so you pay nothing to send your item back — whether the product is defective, incorrect, damaged in transit, or simply not right for you.
• No Restocking Fee: We never charge a restocking fee on any return.

How to Return an Item (By Mail)

1. Contact Us: Email our team at contact@biloria.com with your order number and the reason for your return.
2. Get Your Free Label: We'll email you a prepaid return shipping label along with return instructions.
3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
4. Send It Back: Attach the prepaid label and drop your package off at the carrier location shown in your return instructions.

Refund Process

• Inspection: Once we receive your return, we'll inspect the item to confirm it meets our return criteria.
• Refund: After inspection, your refund is issued to your original payment method. It typically takes up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

Want to swap for a different color, version, or product? No problem — reach out to us and we'll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, a small number of items may not be eligible for return. These products are clearly marked as non-returnable in the product description.